EC
Emma Cochrane
Executive
Emma Cochrane is the executive director of consumer protection at the CMA.
Notable Quotes
"Hitting customers with hidden fees is illegal. It's not fair to draw people in with what looks like a good deal, only for them to find the real price is higher when they get to the checkout due to extra charges that can't be avoided."View Story →
"Going to a live gig or sports game is an event many people save for – and our action today means thousands of fans will get back money taken unfairly through hidden fees."View Story →
"Hitting customers with hidden fees is illegal. It's not fair to draw people in with what looks like a good deal, only for them to find the real price is higher when they get to the checkout due to extra charges that can't be avoided."View Story →
"Going to a live gig or sports game is an event many people save for – and our action today means thousands of fans will get back money taken unfairly through hidden fees."View Story →
Related Stories
Ticket reseller StubHub UK customers to get refunds over illegal hidden fees
The Competition and Markets Authority said StubHub must refund 50,000 customers and pay a fine.
June 23, 2026Ticket reseller StubHub ordered to refund customers over hidden fees
The Competition and Markets Authority said StubHub must refund 50,000 customers and pay a fine.
June 23, 2026