Virgin Media fined £28m for preventing customers from cancelling contracts
Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.
Coverage by Political Leaning
See how different sides of the spectrum reported this story
Notable Quotes
"Right at the beginning of this problem, a number of years ago in 2022, we tried to resolve this informally. There wasn't the will to do that."
— Natalie Black , Executive
Locations
Tags
All Coverage
Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.
Similar Stories
Related coverage based on topic and tags
Phone contract comparisons 'amounted to mis-selling' student loans, MPs say
A new report says students were not well-enough informed that their loan terms could change retrospectively.
July 6, 2026 at 11:08 PMPorn site company fined £630,000 over failed age checks
Ofcom has fined a slew of sites it says are failing to prevent children accessing their adult content.
July 9, 2026 at 11:29 AMBig tech must deal with scam ads under Ofcom proposals
Ofcom says more than half of UK adults have encountered potentially fraudulent ads online.
July 10, 2026 at 09:59 AMGoogle must pay €4.1bn fine for using Android to 'block' rivals
A Google spokesperson said the judgement "fails to recognise" the firm's "significant investment to ensure Android remains open."
July 2, 2026 at 09:46 AMTV licence fee is 'yesterday's model', new BBC director general says
Matt Brittin gives his views on the corporation's future, six weeks after taking over the BBC.
July 8, 2026 at 12:37 PMUAE's E& to sell Vodafone stake to French telecoms tycoon Niel for nearly $6 billion - Reuters
UAE's E& to sell Vodafone stake to French telecoms tycoon Niel for nearly $6 billion Reuters
July 10, 2026 at 05:13 AM