Bill debt soars but many don't know help is available
The majority of billpayers are unaware of special tariffs for water and broadband, the spending watchdog says.
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""Regulators have made progress to support consumers, but they're not keeping up with the pressure now facing millions of households.""
— Gareth Davies , Executive
""I could afford my bills before, but I'm really struggling now. I've never been in debt before.""
— Linda , Other
""It remains too difficult for consumers to contact companies when things go wrong, financial support is poorly promoted, while basic billing errors are pushing households further into debt.""
— Sir Geoffrey Clifton-Brown , Politician
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The majority of billpayers are unaware of special tariffs for water and broadband, the spending watchdog says.
The National Audit Office reports that millions of households are missing out on support for essential bills like water, energy, and broadband, with debts exceeding £7 billion. Only a third of eligible broadband customers and 39% of water customers aware of social tariffs.
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