Money Box

"What happens next."

— Chairman of the Public Accounts Committee , Executive

"It makes it very difficult to move on when every week I have to have the same conversation, and the start of that conversation is, ‘have you told us your mum's died?’"

— Matt Latham , Other

"Everybody agrees it's appalling, but there just is no end in sight."

— Matt Latham , Other

"the word that has, according to Civil Service Pensioners Alliance general secretary Sally Tsoukaris, become 'pretty meaningless'."

— Sally Tsoukaris , Activist

"We both left the same day, and she's creeping on 11 months now waiting for her final check."

— Andy Yaletsko , Other

"It equates to wage theft. It's nothing short of wage theft."

— John McGrody , Other

"I think employees should be made whole within 30 days. I think that's reasonable."

— James Renninger , Other

"Since the transfer, the scheme has struggled to work properly. There have been late pension payments, missing lump sums, lost records, broken systems and long delays in answering calls."

— Lorraine Beavers , Politician

"Capita's progress with 'transition milestones' built into its contract with the firm was a 'significant cause for concern.'"

— Cat Little , Executive

"It was time for ministers to 'publicly take stock' of the case for outsourcing administration of the scheme."

— Sir Geoffrey-Clifton Brown , Politician

"Capita would need to hit the ground running with a better service than CSPS members have been used to."

— Adrian Prandle , Executive

"When we were told of the 100,000 referred to in Cat’s letter, we planned upon it being what I would call a normal – but large – work in progress."

— Chris Clements , Executive

"There is a high-level of confidence that we are on track to achieve the recovery plan by the end of June."

— Cat Little , Executive

"We pushed the decision as far back as we could to give time for Capita to meet the milestones."

— Cat Little , Executive

"This service is not meeting in any sense the service that Capita seeks to deliver or the pensioners and the members of this scheme deserve."

— Richard Holroyd , Executive

"We absolutely recognise that it is our problem to solve, and we are absolutely committed to solving it."

— Richard Holroyd , Executive