Money Box

Civil service pensioners face further delays to payments.

An in-depth look at the ongoing issues within the Civil Service Pension Scheme, highlighting the prolonged delays and challenges faced by pensioners since Capita took over administration in December 2025.

An investigation into the City of Philadelphia's alleged delays in processing retirement payments, causing financial strain for retirees who are waiting months for their due benefits.

Members of Parliament discuss the severe impact of missed pension payments on retirees, urging for immediate action to address the crisis in the Civil Service Pension Scheme.

The Cabinet Office announces the final go-ahead for Capita to take over the administration of the Civil Service Pension Scheme, following a delayed decision.

The Cabinet Office instructed Capita to prepare for a backlog of up to 100,000 cases before the handover of the Civil Service Pension Scheme, a situation the firm acknowledges.

Cabinet Office permanent secretary Cat Little explains the decision to proceed with Capita's administration of the Civil Service Pension Scheme, despite potential service disruptions.

Capita acknowledges being overwhelmed by the volume of Civil Service Pension Scheme casework, leading to significant backlogs and service disruptions.