NS&I set to pay millions to customers over misplaced funds
The government-backed bank has been accused of a series of errors, including not paying bereaved families money that was rightfully theirs.
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Notable Quotes
"I've just found out that my date of birth has been recorded incorrectly for at least 56 years."
— Charlie , Other
"The date of birth incorrectly held was only discovered last month - if I had died my will could not have been honoured, no one would have known my incorrect date of birth."
— Charlie , Other
"The NS&I is currently working through a £3bn modernisation programme which is years behind, so there appears to be some issues with potential tech or customer service problems."
— Zoe Gillespie , Other
Key People
Charlie, a 74-year-old Premium Bonds holder from south London, highlighted discrepancies in his date of birth recorded by NS&I.
Torsten Bell is the Pensions Minister addressing issues related to customer complaints at NS&I.
Zoe Gillespie is an investment manager at RBC Brewin Dolphin commenting on NS&I's customer service issues.
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The government-backed bank has been accused of a series of errors, including not paying bereaved families money that was rightfully theirs.
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