Thames Water apologises after £145,000 customer billing mistake
The firm has apologised to the family.
Coverage by Political Leaning
See how different sides of the spectrum reported this story
Notable Quotes
"Working parents have enough to contend with in the morning without a utility company emptying their bank account."
— Julia Bainbridge , Other
"It seemed that the numbers being calculated had absolutely nothing to do with reality at all."
— Adam Bainbridge , Other
"The bank were relatively quick to return the money while Thames Water 'looked into it.'"
— Julia Bainbridge , Other
Key People
Locations
All Coverage
The firm has apologised to the family.
Similar Stories
Related coverage based on topic and tags
NHS trust apologises for Noah Woods data breach
East Suffolk and North Essex NHS Foundation Trust says it has launched an "urgent" investigation.
September 27, 2026 at 05:58 AM'We're still cold paying £300 a month energy bills'
Redditch residents say they are worried they will not be able to afford heating.
October 1, 2026 at 05:23 AMDead animals found in canal where children row
Residents in Brentford raise concerns about sewage flowing into the local canal network.
September 30, 2026 at 05:11 AMFood waste charity gets grant for rising costs
The charity received a £60,000 grant, over three years, from Shrewsbury Town Council.
September 29, 2026 at 05:26 AMSuppliers pile pressure on government over energy bills
Immediate action is needed to help households struggling with bills this winter, says trade body Energy UK.
October 3, 2026 at 03:47 AM'We're still cold paying £300 a month energy bills'
A pensioner says trying to keep warm this winter will be "horrific" amid rising energy costs.
October 1, 2026 at 07:57 AM