Bill Winters

"In that context, I said that lower-value roles are more vulnerable to automation, and that we have a responsibility to help colleagues move into higher-value roles."

"For that I am sorry."

"Many of you will have seen media coverage following the Investor Event in Hong Kong, particularly the reporting around automation, AI, and workforce changes."

"I think the transcript makes it clear that I value our colleagues—all of them—most highly."

"I have received a lot of support for the messages in my previous post but still get questions about my choice of words, which I know has caused upset to some colleagues. For that I am sorry."

"I said that lower-value roles are more vulnerable to automation, and that we have a responsibility to help colleagues move into higher-value roles."

"lower-value roles are more vulnerable to automation, and that we have a responsibility to help colleagues move into higher-value roles."

"I value all colleagues most highly."

"apologised for referring to some of the almost 8,000 staff that are set to lose their jobs to artificial intelligence as 'lower-value human capital'."